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Frequently Asked Questions (FAQS)
1. Do you ship within the UAE?
Yes! We offer fast and reliable delivery across Dubai and all Emirates.
2. Do you offer international shipping?
Currently, we ship only within the UAE. International shipping will be available soon—stay tuned!
3. Are your products authentic?
Absolutely. Our garments are inspired by traditional Arab clothing from the UAE, Palestine, Syria, and Morocco, and crafted with cultural accuracy and high-quality materials.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
5. What’s your return policy?
Returns are accepted within 7 days of delivery for unused, unworn items in original packaging. Please visit our [Returns & Exchanges] page.
6. Can I order a custom size or fit?
Yes! For select items, we offer custom sizing. Contact us through our Contact page or WhatsApp.
7. How do I care for the garments?
Care instructions are included on each product page. Most pieces should be hand-washed or dry-cleaned.
8. Do you have a physical store in Dubai?
We’re currently online-only, but we host seasonal pop-ups. Follow us on Instagram for updates!
Privacy Policy
Turathi Fashion is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data.
1. Information We Collect
We collect personal information when you:
- Make a purchase
- Create an account
- Subscribe to our newsletter
- Contact customer support
This may include your name, email, phone number, address, and payment details.
2. How We Use Your Information
We use your information to:
- Process orders and payments
- Deliver products
- Provide customer support
- Improve our services and marketing
- Send updates and promotional content (only with your consent)
3. Data Security
Your information is stored securely and never sold or shared with third parties, except as required for delivery or payment processing.
4. Cookies
Our website uses cookies to personalize your experience and improve functionality. You can adjust your browser settings to disable cookies at any time.
5. Third-Party Services
We use third-party services (e.g., payment processors, analytics tools) that may collect limited data necessary for their functions.
6. Your Rights
You can request access, updates, or deletion of your personal data by contacting us at support@turathifashion.com
Contact Us
Any questions unanswered, please email us at support@turathifashion.com.
Last updated: March 2025